Antom, the service provider fee and digitisation companies arm of Ant Worldwide, has launched an replace to its AI agent, Antom Copilot.
The improve brings expanded functionalities throughout areas reminiscent of fee integration, service provider onboarding, danger settings, and chargeback response.
Initially launched in June 2024, Antom Copilot is described as the primary AI agent devoted to service provider fee companies.
It’s constructed on Alipay+ GenAI Cockpit, Ant Worldwide’s AI-as-a-Service platform that helps the event of AI-based monetary companies by fintech corporations and tremendous apps.
One of many key additions is the Chargeback AI Assistant, geared toward addressing points in dispute decision and income restoration, notably for small and medium-sized companies.
Antom famous that just about half of its SME shoppers don’t actively reply to chargebacks.
The brand new instrument gives a case-specific method by producing tailor-made defence methods, aiding with documentation, and providing evaluation each earlier than and after disputes.
In keeping with pilot testing, this resulted in a 3 share level improve in win charges and a 46% discount within the time taken for dispute decision.
All chargeback processes at the moment embody service provider evaluation and guide checks, though full automation is deliberate in future variations.
Different enhancements embody the flexibility to advocate fee strategies and integration options mechanically, primarily based on Antom Copilot’s evaluation of service provider necessities, market tendencies, and regional wants.
That is meant to hurry up the deployment of localised fee techniques with diminished technical enter from retailers.
The onboarding course of has additionally been upgraded. Utilizing multimodal massive language mannequin capabilities, Antom Copilot can now extract and course of service provider registration paperwork.
Retailers may use pure language prompts to configure danger administration settings, geared toward bettering entry to anti-fraud instruments.
The AI agent now helps sooner system integration, reportedly by over 90%, via options reminiscent of chain-of-thought reasoning, automated procedures, and each language and graphical interfaces.
A median satisfaction charge of 90% was recorded for full-cycle concern decision.
Within the first half of 2025, over half of retailers utilizing Antom’s platform interacted with the embedded AI agent.
Essentially the most frequent queries associated to fee methodology availability, foreign money assist, sector-specific options, and really helpful applied sciences for integration.
“We’re constructing AI instruments that transcend fee buying to handle actual operational wants for retailers,”
mentioned Gary Liu, Common Supervisor of Antom at Ant Worldwide.
“With this newest improve, Antom Copilot continues to evolve right into a fee accomplice to supply retailers with tailor-made options. This displays Ant Worldwide’s AI technique to ship trusted, industry-specific options that assist companies, particularly SMEs, absolutely harness the advantages of know-how to thrive.”
Featured picture credit score: Edited by Fintech Information Singapore, primarily based on video by Antom by way of LinkedIn