Fi911, the sister model of Chargebacks911, has launched ‘ResolveLab’, a brand new white-label platform designed to assist cost facilitators (payfacs) proactively forestall chargebacks and handle subscription disputes. The platform acts as a “smart-connection hub,” permitting payfacs to resell and activate Mastercard and Ethoca dispute-prevention instruments by way of a single integration.
The launch introduces a simplified ‘Disputes-as-a-Service’ (DaaS) mannequin, enabling payfacs to ship enterprise-grade instruments on to retailers with out the necessity for added growth work or prolonged deployment cycles.
A turnkey resolution for dispute prevention
ResolveLab is constructed to supply payfacs with a quick, scalable strategy to supply value-added providers to their service provider base. By way of the platform, payfacs can provision entry to a set of instruments together with Ethoca Shopper Readability, Ethoca Alerts, and Mastercard’s newest merchant-facing resolution, ‘Good Subscription’.
These instruments are designed to reinforce buy transparency and provides customers better management over their subscriptions, permitting them to handle, pause, or amend recurring funds in a single place. This proactive strategy goals to cut back subscriber churn and forestall avoidable disputes earlier than they escalate into chargebacks.
“Payfacs want a quick, scalable strategy to ship extra worth to each service provider they serve, particularly in rising markets the place integration hurdles have slowed adoption of proactive dispute instruments,” mentioned Monica Eaton, CEO of Fi911. “ResolveLab modifications that dynamic. With a single, good connection, payfacs can join their ecosystems to premium Ethoca and Mastercard providers, shield retailers with digital, up-front chargeback prevention, and acquire extra income by eliminating avoidable disputes and subscriber churn.”
Eliminating integration limitations
A key promoting level of ResolveLab is its ease of deployment. Fi911 claims the platform affords “plug-and-play” compatibility with any cost system, supported by tons of of current integrations by way of the Chargebacks911 platform. Onboarding is reportedly designed to take simply minutes.
This streamlined strategy removes the operational overhead usually related to implementing superior fraud and dispute administration instruments.
Gaurav Mittal, EVP, Ethoca by Mastercard, commented: “In at this time’s digital world, it’s very important that payfacs, and others delivering service provider providers are in a position to deploy superior alerting, purchase-transparency, and subscription-management options extra readily, unhindered by advanced onboarding and fragmented integrations. This partnership is one other step ahead in eliminating these limitations, empowering retailers with our main dispute decision and fraud-prevention instruments while enabling the absolute best expertise for customers.”
By lowering pointless chargebacks and bettering transparency on the level of inquiry, ResolveLab goals to assist payfacs and their retailers shield income and strengthen buyer retention.